Terms and Conditions

By accessing and using our service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.

Service provided: French conversation support

Conversation Clubs booking system

The first session that a client would like to attend is called a ‘taster’ session, and sold at a discounted price on the Eventbrite website where is can be purchased. If the client would like to come back to more sessions of the Conversation Club, they can book a block of 5 sessions. They are consecutive by default, but on the date of purchase, the client can ask to book specific dates if they cannot attend the club 5 consecutive weeks. Delphine Recalde reserve the right to agree to the dates suggested by the client.

Individual or Private sessions booking system

Clients can book private sessions on a week by week basis or book a block of several sessions. Date and time when these sessions will occur are to be discussed and agreed with Delphine Recalde, according to her availability.

Purchase of service

When a session or block of sessions is purchased, they are not refundable, and need to be booked according to the availability of Delphine Recalde (the one providing the sessions).

Cancellation

If an individual (private) session has been booked for a particular day and time and is cancelled by the client less than 48 hours before said session, Delphine Recalde reserves the right to charge the client for the cancelled session.

If a conversation club session has been booked for a particular day and time and is cancelled by the client less than a week before said session, the session will be lost and counted as used by the client.

If the session is cancelled by Delphine Recalde, she will inform clients as soon as possible and offer an alternative date and time for the cancelled session.

Queries

If for any reason you are not satisfied with the service provided, we encourage you to get in touch with Delphine Recalde immediately to discuss the issue. You can contact her by email at delphine.parlezvous@gmail.com or by phone on 07833 644259.

A complaints policy is available at the end of this document.

Accepted payment methods

Our services can be purchased through the Eventbrite website for Conversation Club taster sessions. All other services can be paid by cash, bank transfer or cheque.

 Payment

All payments are due on the day of the session, or on the due date mentioned on the invoice if one has been issued. If a payment is not received or payment method is declined, the buyer forfeits the right to service ordered. If no payment is received, no service will be provided.

Conduct

You must treat Delphine Recalde and people you meet at conversation clubs with respect and courtesy at all times. Any behaviour which may be harmful, threatening, harassing or unlawful will immediately cancel any private sessions or club(s) you have booked with Delphine Recalde without a refund, and may be reported to the Police depending on the event. Delphine Recalde has the right to warn other members of the conversation club you attended about your behaviour.

Documents supplied

Any documents supplied on paper or by email are strictly for use with Delphine Recalde within the sessions booked by the client. No document supplied by Delphine Recalde is to be used for any commercial or teaching purpose out of these sessions.

Refund Policy

Once a session or block of sessions is booked and paid for, it is non refundable.

Website

This site and its components are offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.

The Site and its original content, features, and functionality are owned by Delphine Recalde and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Advertising Policy

We take our reputation and credibility very seriously and, we only endorse products we believe in. We are not paid to provide advertisement for any product or businesses.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/2g0b1Pk).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Changes

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of the services will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our customers’ Personally Identifiable Information, notification by email or postal mail will be made to those affected by the change. Any changes to our privacy policy will be posted on our site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Date: 31/10/2017

 

PRIVACY AND DATA PROTECTION POLICY

This statement of policy applies to the provision of services by Parlez Vous.

Parlez-Vous collects your personal information face to face or online when you voluntarily provide it to us. If you choose to register online, we ask you to provide limited personal information, such as your name, address, telephone number and email address.

How We Use Personal Information That We Collect

Internal Uses: We may use your personal information to provide you with the services you request, to answer questions about our services; billing, payment methods, to conduct customer surveys; and to contact you about the products and services that we offer if you have agreed for us to do so.

Disclosure of Personal Information to Third Parties:

We will not disclose any personal information to any third party unless:

  • You have authorized us to do so
  • We are legally required to do so, for example, in response to a court order or other legal process and/or it is necessary to protect our property rights related to our website

All information collected from clients or prospects is kept as confidential accordingly to GDPR guidelines.

Personal data will be kept as long as the client is active, which means that they are purchasing our services on a regular basis, or that they have purchased a block of sessions that has not been fully used. Once the client stops purchasing our service, their details will be kept on file for 5 years. After that date they will be deleted.

Permission is sought from clients to get in touch with them buy ticking a box on the ’new customer form’.

Parlez vous does not seek to retain on file any Personal Data or Personal Sensitive Data
for any clients. Accordingly advice has been sought from the Information
Commissioner’s Office and there is no need for Parlez Vous to register a Data
Controller.

This policy will be reviewed by Delphine Recalde every two years or should there be
any change in the above statement such that ICO registration becomes necessary.

Should you have any questions about this policy or our practices, please send an email to Delphine.parlezvous@gmail.com or phone us on 07833 644259.

Date: 31/10/2017

 

COMPLAINTS HANDLING POLICY


The purpose of this policy is to define the procedures that Parlez Vous will adopt on receipt
of a complaint. We aim to handle all complaints fairly, transparently and promptly.

Minor Complaints

The aim will always be to handle minor complaints informally wherever possible. Minor
complaints, such as issues with documents, can be received verbally by Delphine Recalde.

Formal Complaints

In the event that Parlez Vous clients feel it necessary to make a formal complaint about an aspect of service, policy or process then they should make this in writing to the following address: Delphine Recalde, High Field Road, TR4 8DZ Mount Hawke.

Delphine will acknowledge receipt of the complaint within 7 days of receipt (unless away from home) and may decide to meet with the complainant to discuss the matter further.
Procedure:
1) Complaints should be addressed to Delphine Recalde using the Complaint Form below.
2) Delphine will send you an email or a letter acknowledging receipt of your complaint within 7 working days of receiving it, enclosing a copy of this procedure so that you are aware of time scales and intentions.
3) Delphine will then investigate your complaint and discuss it with you.
4) Delphine will then write to you to confirm what took place and any solutions to hopefully resolve your complaint. If your complaint is still not resolved in this way Delphine will request one final discussion at a mutually convenient meeting to discuss and hopefully resolve your complaint.

This policy will be reviewed by Delphine Recalde every two years.

Date: 31/10/2017

 

 

EQUALITY AND DIVERSITY POLICY

Parlez Vous acknowledges that the United Kingdom is diverse in culture, race, beliefs and religion and believes that no individual or group of people should receive less favourable treatment on the grounds of the protected characteristics set out in the Equality Act 2010: Disability, Race and ethnicity, Sex, Sexual orientation, Religion and belief, Age, Gender reassignment, Marriage and civil partnership or Pregnancy and maternity.

Parlez Vous acknowledges that members of these groups are often under-represented, exposed to prejudice and stereotyping, and suffer various disadvantages within our society. The purpose of this policy is to set out clearly and fully the positive action that the Committee intends to take to combat direct and indirect discrimination in employment policy, Management of the organisation, relationships with other bodies, and the services it provides to the community, community organisations, and individuals.

Parlez Vous is committed to providing equality of opportunity in all areas of its work. It aims to overcome discrimination on the grounds mentioned above. The Equal Opportunities Policy will be implemented ensuring equality of provision in representation, service provision, appointment of staff and their conditions of service and access.

The Aim of the Policy

Our aim is to ensure that we become aware of discrimination and the problem it causes.
Parlez Vous will review its practices and will seek to ensure that all reasonable adjustments are put into place to ensure clients are given an equal access to service. Examples here would include using a venue with a hearing loop for clients with hearing impairment, putting reading materials into different fonts, print size or coloured paper to assist clients with visual impairment or learning needs such as dyslexia.

Parlez vous is committed to the equal opportunities policy set out in this document and will work to develop, improve and monitor it by:

  • ensuring that the design of publicity and information takes account of the needs of people with disabilities.
  • dealing with any complaints of discrimination promptly, impartially, thoroughly and confidentially.
  • ensuring all staff, volunteers, hirers and committee members are aware of the Parlez Vous policy on equality.
  • ensuring that the equal opportunities policy is monitored and reviewed regularly.
  • challenge racism in any form and encourage its users to do the same.
  • challenge sexist policies, practices and attitudes (including policies, practices and attitudes which may relate to sexual orientation and gender re-assignment) and encourage users to do the same.
  • challenge age discrimination in policies, procedures and attitudes

Clients will be treated with dignity and respect regardless of the Protected Characteristic group to which they belong. Clients’ feelings and views will be valued and respected.

Language or humour that people find offensive will not be used or tolerated, e.g. racist jokes or derogatory terminology. No one will be harassed, abused or intimidated on the grounds that they belong to a vulnerable group.

This policy will be reviewed by Delphine Recalde every two years.

Date: 31/10/2017

 

CHILD AND VULNERABLE ADULT POLICY

This statement of policy and procedures applies to the provision of services by Parlez
Vous.

This policy is in place to protect all children and vulnerable adults regardless of gender, ethnicity, disability, sexuality, religion or faith.

All Parlez Vous staff will be able to demonstrate sound understanding of safeguarding
issues and considerations.

The welfare of the child or vulnerable adult is paramount and is the responsibility of everyone. All children and vulnerable adults have the right to protection from abuse
whether physical, verbal, sexual, bullying, exclusion or neglect.

No employee of Parlez Vous will have unsupervised access to children or vulnerable
adults unless in possession of appropriate clearance such as DBS.

Parlez Vous will seek to ensure that any venue used is assessed for any safeguarding
of children or vulnerable adults requirements, eg usage of or need for facilities such as
the toilets that might be shared with other groups and that appropriate supervision/arrangements will be made.

All materials used by Parlez Vous will be age appropriate to the client/s for whom the
service is being delivered. Eg no inappropriate online social media or video clip will be
shown to those under the age of 18.

No gambling or entertainment of an overtly adult/sexual nature shall be permitted
during the provision of any Parlez Vous services.

Where a safeguarding or vulnerable adult situation arises the Parlez Vous member of
staff will know how to contact the Police or relevant Social Services personnel.

This policy will be reviewed by Delphine Recalde every two years.

Date: 31/10/2017